Privacy policy

Privacy Policy Naturbly
At Naturbly, we value your privacy. In this privacy policy, we explain how we collect, use, and protect your personal data when you use our website and webshop. Naturbly is the “data controller” as defined in the General Data Protection Regulation (GDPR).

By using our website and services, you share certain data with us. Below you can read how we process this data and with whom we may share it.

What data do we collect and why?

1. Visiting our website
When you visit our website, certain data is collected automatically, such as your IP address and browsing behaviour. This information helps us improve our website and services.

For more information about cookies and online tracking, please see our Cookie Policy.

2. Newsletter and informational materials
If you subscribe to our newsletter or request informational materials, we may process data such as:

  • Name
  • Email address
  • Date of birth and gender (if provided)
  • Home address and phone number (if needed for delivery of materials)

Purpose: To inform you about Naturbly products, services, and updates.
Consent: You give explicit consent by completing the sign-up form. You can unsubscribe at any time by emailing support@naturbly.com.
Sharing with third parties: Only with parties that help us send newsletters or informational materials.

3. Account and webshop orders
If you create an account or place an order, we may collect:

  • Name and address details
  • Email address and phone number
  • IP address and information about your orders
  • Which products you viewed or ordered
  • Account details

Purpose:
- Processing your order and fulfilling the agreement
- Improving our webshop and your online experience

Sharing with third parties:
- Logistics partners for shipping
- Payment Service Providers for secure payments (without us receiving your payment details)
- Technical partners who manage our website and databases

4. Shopping without an account
You can also order without creating an account. In that case, we process similar data as described above: name, address, email address, phone number, IP address, and order information. The purpose and processing remain the same: handling your order and improving our services.

5. Custom audiences and marketing
If you give consent, we may use your email address for targeted advertising (for example via Facebook). You can withdraw your consent at any time by emailing support@naturbly.com.

How do we protect your data?
- We take appropriate technical and organisational measures to keep your data secure.
- Only authorised employees and partners have access to the data they need for their work.

How long do we keep your data?
We do not keep your data longer than necessary for the purpose for which it was collected, unless legal obligations require longer retention periods.

Your rights
You have the right to:
- Access your data
- Request corrections or additions
- Restrict processing or object to processing
- Have your data deleted
- Withdraw consent for processing

Please contact us at support@naturbly.com to exercise your rights.

Contact and changes
If you have questions about this privacy policy or want to exercise your rights, you can contact us at: support@naturbly.com.

We may update this privacy policy from time to time. The latest version will always be available on our website.