Terms of service
General Terms and Conditions
ARTICLE 1. | DEFINITIONS
In these general terms and conditions, the following terms, always starting with a capital letter, are used in the meaning set out below.
1. Naturbly: the user of these General Terms and Conditions, part of the private company with limited liability NW BRNDS B.V., with its registered office at Joan Muyskenweg 64, 1114 AN Amsterdam-Duivendrecht, registered in the Commercial Register under Chamber of Commerce number 97445576.
2. Consumer: any natural person who is not acting for purposes relating to his/her trade, business, craft or profession, with whom Naturbly has concluded or intends to conclude an Agreement.
3. Parties: Naturbly and the Consumer jointly.
4. Agreement: any agreement concluded between the Parties via the ordering process in the Webshop, under which Naturbly commits to deliver one or more Products to the Consumer.
5. Products: the goods to be delivered by Naturbly to the Consumer under the Agreement, including but not limited to biodegradable laundry strips, products and biodegradable products for household use.
6. Subscription: an Agreement that provides for the regular delivery of Products.
7. Webshop: www.naturbly.com.
8. In Writing: communication in writing, communication by email, or any other means of communication that can be equated with this in view of the state of the art and the views prevailing in society.
ARTICLE 2. | APPLICABILITY
These general terms and conditions apply to every offer made by Naturbly and every Agreement to which Naturbly has declared these general terms and conditions applicable, as well as to all legal relationships arising therefrom between the Parties.
ARTICLE 3. | OFFER AND CONCLUSION OF THE AGREEMENT
1. Every offer made by Naturbly is without obligation and subject to sufficient availability of the Products offered. Naturbly may still revoke its offer with immediate effect, or at least as soon as possible after the Consumer has completed and submitted the order in the Webshop. If the Consumer has already made a payment in that case, this amount will be refunded as soon as possible.
2. The Consumer cannot derive any rights from an offer made by Naturbly that contains an obvious mistake or clerical error.
3. Without prejudice to the provisions of paragraph 1, each Agreement is concluded at the moment the order in the Webshop has been completed and submitted by the Consumer. Subsequently, the order will be confirmed to the Consumer by email as soon as possible, without prejudice to paragraph 1.
ARTICLE 4. | 30-DAY MONEY-BACK GUARANTEE
1. The provisions of this article do not affect the provisions of Article 5.
2. The Consumer is entitled to a “30-day money-back guarantee”. For each type of Product (e.g. laundry strips), the Consumer may invoke this right once and only with regard to the first delivery. If the Consumer has ordered the same Product more than once, the Consumer is deemed to be satisfied with the Product.
3. The Consumer may test the ordered Products. If the Consumer is not satisfied with the Product, the Consumer must return the unused part (for example, the unused portion of the laundry strips) to Naturbly. It is not permitted to invoke the “30-day money-back guarantee” if all units of the Product concerned have been used and therefore nothing can be returned in respect of that Product type.
4. The Consumer must notify Naturbly by email that he/she is invoking the “30-day money-back guarantee”, stating his/her name and the relevant order number. The Consumer must then ensure that the unused part as referred to in paragraph 3 is returned to Naturbly within 30 days after the Products have been delivered to the Consumer. If the unused part is not returned in time, Naturbly is entitled to refuse the return. In that case, the Consumer remains liable for the full purchase price and any delivery costs, and Naturbly may return the Products that were returned too late to the Consumer at the Consumer’s expense.
5. The costs of returning the unused part as referred to in paragraph 3 are borne by the Consumer.
6. The Consumer must return the unused part as referred to in paragraph 3 undamaged, with any accessories supplied and in the original condition and packaging, to Naturbly at the return address specified by Naturbly.
7. If the Consumer has already paid, Naturbly will refund the purchase price as soon as possible, but no later than 14 days after receipt of the unused part as referred to in paragraph 3.
ARTICLE 5. | STATUTORY RIGHT OF WITHDRAWAL
1. The provisions of this article apply if the provisions of Article 4 do not apply to the Agreement, or if the provisions of this article otherwise grant the Consumer more rights than those included in Article 4.
2. The Consumer may cancel (withdraw from) the Agreement up to 14 days after the Products have been received by or on behalf of the Consumer, without giving any reason.
ARTICLE 6. | DELIVERY OF THE PRODUCTS & DELIVERY CONDITIONS
Delivery of the Products shall take place by delivery to the delivery address specified by the Consumer.
ARTICLE 7. | SUBSCRIPTIONS
A Subscription means that the Product(s) chosen under the Subscription are delivered at regular intervals...
ARTICLE 8. | CONFORMITY
Naturbly guarantees that the Products comply with the Agreement and therefore meet the reasonable expectations that the Consumer may have under the Agreement (conformity).
ARTICLE 9. | FORCE MAJEURE
Naturbly is not obliged to fulfill any obligation under the Agreement if and for as long as it is prevented from doing so by a circumstance that cannot be attributed to it according to the law, a legal act, or generally accepted standards of behaviour (force majeure).
ARTICLE 10. | PRICES, DELIVERY COSTS & PAYMENTS
Before the Agreement is concluded, the total price or periodic price of the Subscription is stated, including VAT and any delivery costs.
ARTICLE 11. | INCORRECT INFORMATION
The Consumer bears the damage caused by inaccuracies or incompleteness in the information provided by him/her.
ARTICLE 12. | PRICES AND PAYMENT
All prices stated on our website include VAT. Although we work carefully, typographical errors may occur and prices may be changed without prior notice.
Payment can be made via the payment methods indicated during checkout. We can only ship your order once full payment has been received.
ARTICLE 13. | LIABILITY
Naturbly is not liable for indirect damage, such as consequential loss, loss of data, or loss of profit, which may arise from the use of our products or services. Our total liability is in any event limited to the amount paid for the relevant product.
ARTICLE 14. | CONSENT
By using our website, you agree to the collection and processing of your data as explained in our privacy policy.
ARTICLE 15. | CHANGES TO THESE TERMS AND CONDITIONS
Naturbly reserves the right to amend these general terms and conditions at any time. Any changes will be published on our website. By continuing to use our website after changes have been posted, you automatically agree to the updated terms.
ARTICLE 16. | FINAL PROVISIONS
The nullity or invalidity of one or more provisions of these general terms and conditions does not affect the validity of the remaining provisions.