ARTICLE 1. | DEFINITIONS
In these general terms and conditions, the following terms, always beginning with a capital letter, are used in the following sense.
- Naturbly: the user of these General Terms and Conditions, part of the private company with limited liability NW BRNDS B.V., with its registered office at Joan Muyskenweg 64, 1114 AN in Amsterdam-Duivendrecht, registered in the Commercial Register under Chamber of Commerce number 97445576.
- Consumer: any natural person, not acting for purposes that fall within his/her professional or business activities, with whom Naturbly has concluded or intends to conclude an Agreement.
- Parties: Naturbly and the Consumer jointly.
- Agreement: any agreement concluded between the Parties via the ordering process in the Webshop, in the context of which Naturbly has committed itself to the Consumer to deliver one or more Products.
- Products: the goods to be delivered by Naturbly to the Consumer under the Agreement, which may include, but are not limited to, biodegradable laundry strips and other biodegradable products for household use.
- Subscription: an Agreement that provides for the regular delivery of Products.
- Webshop: www.naturbly.com.
- In Writing: communication in writing, communication by email, or any other means of communication that can be equated with this in view of the state of the art and the views prevailing in society.
ARTICLE 2. | APPLICABILITY
These general terms and conditions apply to every offer made by Naturbly and every Agreement to which Naturbly has declared these general terms and conditions applicable, as well as to all legal relationships arising therefrom between the Parties.
ARTICLE 3. | OFFER AND CONCLUSION OF THE AGREEMENT
- Every offer made by Naturbly is without obligation and subject to sufficient availability of the Products offered. Naturbly can still revoke its offer immediately, or at least as soon as possible after the Consumer has completed and sent the order in the Webshop. If in that case payment has already been made by the Consumer, this amount will be refunded as soon as possible.
- The Consumer cannot derive any rights from an offer made by Naturbly that contains an obvious error or mistake.
- Without prejudice to the provisions of paragraph 1, each Agreement is concluded at the moment that the order in the Webshop has been completed and sent by the Consumer. Subsequently, the order, without prejudice to the provisions of paragraph 1, will be confirmed to the Consumer by email as soon as possible.
ARTICLE 4. | 30 DAY MONEY BACK GUARANTEE
- The provisions of this article do not affect the provisions of article 5.
- The Consumer is entitled to a "30-day money back guarantee". For each type of Product (e.g. laundry strips), this right can be invoked once by the Consumer and only with regard to the first delivery. After all, if the Consumer has ordered the same Product more than once, the Consumer is deemed to be satisfied with the Product.
- The Consumer may test the ordered Products and if the Consumer is not satisfied with the Product, the Consumer must return the unused part (of, for example, the laundry strips) to Naturbly. It is not permitted to invoke the "30-day money back guarantee" while all units of the Product in question (e.g. laundry strips) have been used by the Consumer and therefore nothing can be returned in respect of this type of Product.
- The Consumer must announce by email that he/she is invoking the "30-day money back guarantee", stating his/her name and the relevant order number. The Consumer must then ensure that the unused part as referred to in paragraph 3 is returned to Naturbly within 30 days after the Products have been delivered to the Consumer. If the unused part is not returned in time, Naturbly is entitled to refuse the return. In that case, the Consumer remains liable for the full purchase price and any delivery costs and Naturbly can return the Products returned too late to the Consumer at the Consumer's expense.
- The costs of returning the unused part as referred to in paragraph 3 shall be borne by the Consumer.
- The Consumer shall return the unused part as referred to in paragraph 3 undamaged, with any accessories supplied and in the original condition and packaging to Naturbly at the return address specified by Naturbly.
- If this has already been paid by the Consumer, Naturbly will refund the purchase price to the Consumer as soon as possible, but no later than 14 days after receipt of the unused part as referred to in paragraph 3.
ARTICLE 5. | STATUTORY RIGHT OF WITHDRAWAL
- The provisions of this article apply if the provisions of article 4 do not apply to the Agreement or the provisions of this article otherwise give the Consumer more rights than those included in article 4.
- The Consumer may cancel the Agreement up to 14 days after the Products have been received by or on behalf of the Consumer, without giving any reason...
ARTICLE 6. | DELIVERY OF THE PRODUCTS & DELIVERY TERMS
Delivery of the Products shall take place by delivery thereof to the delivery address specified by the Consumer...
ARTICLE 7. | SUBSCRIPTIONS
A Subscription means that the Product chosen under the Subscription is delivered at regular intervals...
ARTICLE 8. | CONFORMITY
Naturbly guarantees that the Products comply with the Agreement and thus meet the reasonable expectations that the Consumer may have under the Agreement (conformity)...
ARTICLE 9. | FORCE MAJEURE
Naturbly is not obliged to fulfill any obligation under the Agreement if and for as long as it is prevented from doing so by a circumstance that cannot be attributed to it according to the law, a legal act, or generally accepted standards of behaviour (force majeure)...
ARTICLE 10. | PRICES, DELIVERY COSTS & PAYMENTS
Before the Agreement is concluded, the total price or periodic price of the Subscription is stated, including VAT and any delivery costs...
ARTICLE 11. | LIABILITY
The Consumer shall bear the damage caused by inaccuracies or incompleteness in the information provided by him/her...
ARTICLE 12. | COMPLAINTS POLICY
Complaints can be submitted to Naturbly by email or otherwise in Writing...
ARTICLE 13. | FINAL PROVISIONS
Destruction or invalidity of one or more provisions of these terms and conditions, does not affect the validity of the remaining clauses...